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Effective as of: October 15, 2025
1.1 This Privacy Policy ("Policy") explains how Vishakarex, a company incorporated and operating in Chennai, Tamil Nadu, India ("Company", "We", "Our", or "Us"), collects, uses, stores, shares, and safeguards information about individuals ("You", "Your", or "User") who access or interact with the Website www.vishakarex.in ("Website") or any associated educational and administrative services ("Services").
1.2 This Policy forms an integral part of the Company's Terms and Conditions and applies to all offline and online operations of Vishakarex, including but not limited to course registrations, payments, event participation, and communications.
1.3 By using Our Website or Services, you acknowledge that You have read, understood, and agreed to this Policy.
Unless otherwise specified, the terms below shall have the meanings assigned under applicable Indian law:
3.1 This Policy applies to:
3.2 This Policy does not extend to third-party websites or applications linked to the Website.
4.1 Directly Provided Data: Name, date of birth, contact details, identification numbers (if voluntarily provided), academic background, and payment information.
4.2 Automatically Collected Data: IP address, browser type, device identifiers, geographic data, log files, and cookies.
4.3 Communications Data: Records of correspondence, queries, feedback, or grievances exchanged with Vishakarex.
4.4 Photographic and Media Data: Images or recordings captured during official sessions or events, used in accordance with consent provisions.
Personal Data is collected and processed for legitimate business purposes, including:
6.1 Processing activities rely on one or more of the following lawful bases:
6.2 Consent may be withdrawn at any time by written notice to the Company; however, withdrawal may restrict access to certain Services.
7.1 Personal Data will be retained only as long as necessary to fulfil the stated purpose or as required by law.
7.2 Upon expiry of the retention period, the data will be securely deleted or anonymized.
7.3 Academic records necessary for verification or compliance may be preserved for longer durations as per educational and statutory standards.
8.1 The Company employs administrative, technical, and physical safeguards—encryption, password protection, limited access, and employee confidentiality agreements—to secure Personal Data.
8.2 No system can guarantee absolute security; Users acknowledge inherent risks of electronic transmission beyond the Company's control.
9.1 Personal Data may be disclosed only under the following circumstances:
9.2 The Company shall never sell or commercially exploit Personal Data.
10.1 If data is transferred outside India for processing or storage, Vishakarex shall ensure such transfer complies with the DPDP Act 2023 and uses contractual or technical safeguards.
Users are entitled to:
12.1 The Company does not knowingly collect information from minors under 18 without parental consent.
12.2 If such data is inadvertently obtained, it shall be deleted promptly upon notification.
13.1 Cookies help personalise content and analyse Website traffic.
13.2 Users may disable cookies via browser settings; however, certain features may not function properly.
14.1 In the event of a data breach likely to result in risk to the rights or interests of Users, Vishakarex shall promptly evaluate the incident, implement remedial measures, and notify affected individuals and regulators as required by law.
15.1 The Website may integrate with third-party platforms for payments, analytics, or communication. Such entities are independent data controllers and their privacy policies govern use of information on those platforms.
15.2 The Company assumes no responsibility for their data handling practices.
16.1 The Company may use limited Personal Data (e.g., name and testimonial) for institutional marketing materials with consent.
16.2 Users may withdraw such consent by written notice without affecting their course enrolment.
17.1 The Company will take reasonable steps to ensure that Personal Data remains accurate and up-to-date.
17.2 Users must promptly inform the Company of changes to their contact or personal information.
18.1 In accordance with Section 10 of the Digital Personal Data Protection Act 2023 and Rule 5(9) of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules 2011, Vishakarex designates the following officer:
Grievance Officer
Name: Vishakarex Services Pvt Ltd
Designation: Grievance Officer – Data Protection and Compliance
Address: 4th Floor, Temple View Apartments, 4-A, 89 Santhome High
Road, Santhome, Chennai, Tamil Nadu – 600028, India
Email: info@vishakarex.in
Phone: +91 91504 28240
18.2 All complaints, access requests, or data-related queries shall be directed to the Grievance Officer in writing.
18.3 The Grievance Officer shall acknowledge receipt within 7 (seven) working days and endeavour to resolve the issue within 30 (thirty) days of such receipt.
19.1 Vishakarex maintains certain offline or physical records, including enrolment forms, attendance registers, consent sheets, and payment receipts.
19.2 All such documents shall be securely stored in locked filing systems with limited access to authorised personnel only.
19.3 Disposal of physical records shall be carried out using secure shredding or destruction methods, documented in compliance logs.
20.1 All employees, visiting faculty, and consultants of Vishakarex who handle Personal Data shall sign confidentiality undertakings and undergo periodic privacy-compliance training.
20.2 Any violation or unauthorised disclosure by staff shall constitute a disciplinary offence subject to internal action and potential legal consequences under the DPDP Act 2023 and the IT Act 2000.
21.1 The Company may engage reputable third-party vendors to provide services such as payment processing, IT support, data hosting, auditing, or communications.
21.2 Each such vendor shall execute a written agreement incorporating confidentiality clauses, data-processing restrictions, and security obligations consistent with this Policy.
21.3 The Company shall monitor compliance through audits and documentation.
22.1 The Company shall organise periodic data-protection training for employees and associates to ensure awareness of privacy principles, risk management, and lawful processing.
22.2 Training records shall be preserved as part of compliance documentation.
23.1 Vishakarex shall maintain an internal record of all categories of data processed, purpose of processing, recipients, and retention periods.
23.2 Such records shall be made available to regulatory authorities upon lawful request.
24.1 The Company shall conduct annual audits of data-protection practices to ensure compliance with the DPDP Act and IT Rules.
24.2 Audit reports shall be reviewed by the management and corrective actions implemented as required.
25.1 Upon identification of a data breach, the Company shall:
25.2 All incidents shall be logged and reviewed during compliance audits.
26.1 Users are responsible for providing accurate and current information during registration or communication.
26.2 The Company shall not be liable for consequences arising from incorrect, incomplete, or outdated data supplied by Users.
27.1 Vishakarex may capture photographs or video footage during official events.
27.2 Such media may be used for educational or promotional purposes only with prior consent.
27.3 Consent, once given, may be withdrawn by written notice, after which future use will cease.
28.1 This Privacy Policy does not imply or create any expectation of employment, job placement, or recruitment assistance.
28.2 Any processing of data for internship or referral activities is purely administrative and subject to the Employment Disclaimer contained in the Terms and Conditions.
29.1 The Company may disclose Personal Data when required by law, court order, or regulatory directive.
29.2 Such disclosures will be made in good faith to comply with legal obligations or to protect the Company's rights, property, or safety.
30.1 If Vishakarex undergoes a merger, acquisition, or restructuring, Personal Data may be transferred to the successor entity under equivalent data-protection safeguards.
30.2 Users will be notified of such transfers through appropriate public communication.
31.1 All consents obtained for data processing shall be documented electronically or physically and retained for audit purposes.
31.2 Withdrawal of consent shall be recorded with date and acknowledgment.
32.1 Requests for access, correction, or erasure must be submitted via the official grievance email.
32.2 Identity verification may be required before processing such requests.
32.3 The Company reserves the right to decline requests that are manifestly excessive, repetitive, or legally exempt.
33.1 Different divisions of Vishakarex (training, accounts, HR, and administration) may share limited Personal Data internally on a need-to-know basis.
33.2 All internal transfers shall respect the confidentiality undertakings and purpose limitation.
34.1 This Policy shall be prominently published on the official Website and made available at all physical office locations.
34.2 Employees and associates shall be notified of updates via internal circulars.
35.1 Vishakarex reserves the right to modify, revise, or amend this Policy periodically to reflect changes in law or business practice.
35.2 The revised Policy shall take effect upon publication on the Website.
35.3 Continued use of the Website after such publication constitutes acceptance of the updated Policy.
36.1 This Policy and any disputes arising therefrom shall be governed by and construed in accordance with the laws of India.
36.2 The exclusive jurisdiction shall lie with the courts of Chennai, Tamil Nadu, India.
37.1 If any provision of this Policy is held invalid or unenforceable, the remaining provisions shall continue in full force and effect.
38.1 By visiting the Website or providing Personal Data to Vishakarex, Users acknowledge that they have read, understood, and consented to the terms of this Privacy Policy and the processing of their information as described herein.
40.1 Vishakarex automatically collects limited technical information whenever Users access its Website or digital platforms, including IP address, device type, browser version, time zone, language settings, and click-stream data.
40.2 This data is analysed in aggregate to monitor site performance, improve content delivery, and protect against fraud.
40.3 Cookies, web beacons, and analytic tags may be used to personalise content and record session information.
40.4 Participants can disable cookies through browser settings, though some Website functions may become unavailable.
40.5 Analytics are performed only for legitimate institutional purposes and never for profiling, automated decision-making, or marketing without consent.
41.1 All servers hosting Company information are located within India or in jurisdictions that provide data-protection standards equivalent to the DPDP Act 2023.
41.2 Back-ups are maintained in encrypted form on redundant servers for business continuity.
41.3 Cross-border transfers, if any, are executed through contractual safeguards approved under Indian law.
41.4 The Company retains technical and organisational control over all cloud service providers to ensure lawful processing.
42.1 The Company collects only such Personal Data as is necessary for specified, explicit, and lawful purposes.
42.2 Data once collected shall not be reused for incompatible purposes without renewed consent.
42.3 Regular reviews are conducted to delete redundant or obsolete records.
42.4 Anonymisation and pseudonymisation techniques are employed where feasible to reduce privacy risk.
43.1 Where programs are conducted jointly with universities, professional bodies, or industry partners, limited participant information (name, contact, course status) may be shared strictly for academic administration.
43.2 Such partners are bound by written agreements containing confidentiality, data-security, and limited-use clauses.
43.3 No partner is authorised to use participant data for independent marketing, advertising, or recruitment without explicit consent.
44.1 Retention periods are defined as follows:
44.2 Upon expiry, data are securely deleted or anonymised under certified procedures.
44.3 Archival copies retained for legal defence remain isolated from operational systems.
45.1 Access to Personal Data is granted strictly on a "need-to-know" basis, using individual credentials and multifactor authentication.
45.2 All access events are logged, timestamped, and periodically audited by the Compliance Officer.
45.3 Employees undergo annual confidentiality training and sign data-handling undertakings.
45.4 Breach of these obligations may result in termination and legal proceedings under Sections 72 and 43A of the IT Act 2000.
46.1 Before engaging any third-party processor, Vishakarex conducts due-diligence reviews covering financial stability, technical competence, and data-security certifications.
46.2 Contracts with vendors incorporate:
46.3 Vendors must notify Vishakarex of any breach within 24 hours of discovery.
47.1 Vishakarex functions as a "Data Fiduciary" under the DPDP Act 2023 and fulfils all obligations specified in Sections 4 to 10 thereof.
47.2 Processing is founded upon consent, legitimate use, or statutory requirement.
47.3 Notices under Section 5 (Notice and Purpose Specification) are displayed at each point of data collection.
47.4 Rights of Data Principals under Section 11 (access, correction, erasure) may be exercised through the Grievance Officer identified in Section 18 of this Policy.
47.5 Sensitive personal data are afforded heightened protection through encryption, strict retention, and audit controls.
48.1 In accordance with Section 13 of the DPDP Act 2023, every User may nominate another individual to exercise their data rights in the event of death or incapacity.
48.2 Such nomination must be recorded in writing or via verified electronic form.
48.3 Upon receipt of proof of death, the Company shall verify the nominee's identity before granting access or deletion rights.
49.2 Each DPIA includes:
49.3 The DPIA is reviewed annually by the Data Protection Committee and retained for inspection by regulators.
50.1 The Company undertakes an annual privacy audit covering technical, organisational, and legal compliance parameters.
50.2 Findings are submitted to senior management and corrective actions implemented within 60 days.
50.3 Vishakarex issues internal certification of compliance under Rule 8 of the IT (Reasonable Security Practices and Procedures) Rules 2011.
50.4 All employees, vendors, and trainees are required to acknowledge this Policy and agree to be bound by its terms.
50.5 The Company may periodically engage independent auditors to validate compliance and report recommendations to the Board of Governors.
1.1 This Refund and Cancellation Policy (“Policy”) governs all financial transactions, cancellations, and refund-related matters between Vishakarex, a company registered and operating in Chennai, Tamil Nadu, India (“Company”, “We”, “Us”, or “Our”), and all users (“You”, “Your”, or “Participant”) engaging with the Company’s programs, whether offline or online.
1.2 This Policy applies to all courses, workshops, seminars, training sessions, and other educational activities conducted or facilitated by Vishakarex, collectively referred to as the “Programs.”
1.3 This Policy is an integral part of the Terms & Conditions and shall be read in conjunction with the Privacy Policy of Vishakarex.
1.4 By enrolling in any Program and making payment, the Participant acknowledges full understanding and acceptance of this Policy.
2.1 Vishakarex provides educational and skill-development programs for professional enhancement. The nature of the Company’s services is academic, advisory, and informational, and it does not constitute any employment contract, placement assurance, or business guarantee.
2.2 The fee charged includes access to learning materials, instruction, and administrative handling. Once a Participant is enrolled, all such costs are deemed consumed operationally, regardless of attendance.
2.3 Participants understand that outcomes of the Programs depend on individual effort, attendance, and skill development.
3.1 All payments made to Vishakarex are strictly non-refundable under any circumstance, including but not limited to:
3.2 Once a payment is processed and enrolment confirmed, no reversal or cancellation shall be entertained.
3.3 Participants expressly waive any claim against the Company for refunds through banks, chargebacks, or payment gateways except in cases of confirmed duplicate transactions.
3.4 The “no refund” clause extends to all sub-categories of programs, including:
4.1 Refunds may be issued solely in cases of verified administrative or technical errors, such as:
4.2 Participants must file a written request within seven (7) working days of the transaction, providing payment proof and identification.
4.3 The Company’s verification team will examine each claim; only confirmed cases will qualify for refund processing.
4.4 Refunds, when approved, shall be credited through the original mode of payment within thirty (30) working days.
4.5 The Company’s decision in such matters shall be final and binding.
4.1 Refunds may be issued solely in cases of verified administrative or technical errors, such as:
4.2 Participants must file a written request within seven (7) working days of the transaction, providing payment proof and identification.
4.3 The Company’s verification team will examine each claim; only confirmed cases will qualify for refund processing.
4.4 Refunds, when approved, shall be credited through the original mode of payment within thirty (30) working days.
4.5 The Company’s decision in such matters shall be final and binding.
5.1 Course fees at Vishakarex are structured to include various non-refundable components, including:
5.2 Due to the nature of these expenditures, once payment is made, the amount cannot be reversed or reallocated to another course or participant.
6.1 Participants wishing to withdraw before the course begins must submit a written withdrawal request to the Company's official email or office.
6.2 Such requests will be recorded internally but will not entitle the participant to any refund or fee credit.
6.3 Requests made via phone, WhatsApp, or verbal communication shall not be considered valid.
7.1 Payments made under any special scheme, discount, or scholarship offer are strictly non-refundable and non-transferable.
7.2 Promotional enrolments cannot be cancelled or deferred under any circumstance.
8.1 Corporate clients or bulk registrations are governed by separate agreements.
8.2 Unless a written contract explicitly provides otherwise, all corporate enrolments are also subject to this no-refund policy.
8.3 Invoices for institutional training once issued and paid shall be deemed final.
9.1 Vishakarex does not authorize any third party to collect payments on its behalf unless expressly stated in writing.
9.2 The Company shall not be held responsible for transactions made through unauthorized intermediaries or unverified accounts.
9.3 Participants are advised to verify payment details solely through official communication channels or the Company's website.
10.1 Submitting false, misleading, or fraudulent refund claims constitutes a violation of this Policy and may attract civil and criminal action under applicable laws.
10.2 The Company reserves the right to recover damages, legal costs, and administrative expenses in such instances.
11.1 All financial and refund-related communications will be securely documented in the Company's accounting system for audit purposes.
11.2 The Company follows industry-standard data retention and accounting procedures to ensure transparency.
12.1 In genuine hardship cases, the Company may, at its sole discretion, allow deferment of enrolment to a subsequent batch of the same program.
12.2 Such deferment shall not constitute a refund but merely a rescheduling privilege.
12.3 Deferment requests are subject to written approval and administrative charges as determined by the management.
13.1 All Participants are expected to ensure ethical and lawful use of payment methods.
13.2 Payments through fraudulent cards, chargebacks, or money laundering attempts shall be reported to authorities.
14.1 The following portions of any fee are strictly non-refundable in all cases:
14.2 These are considered consumed at the time of enrolment, irrespective of participation status.
15.1 Upon completing payment, the Participant agrees to:
15.2 Failure to comply with these obligations shall not entitle the Participant to a refund or adjustment.
Non-Refundable Situations:
Refund-Eligible Situations:
All other cases shall fall under the non-refundable rule.
17.1 Participants who wish to contest a decision may file a formal written appeal to the Director of Vishakarex within 10 working days of receiving the Company's response.
17.2 The appeal must include supporting documents, payment references, and a clear statement of the issue.
17.3 The Director's decision on the appeal shall be final and binding, and no further correspondence shall be entertained.
18.1 At the time of registration, Participants provide digital acknowledgment or signature confirming acceptance of this Policy.
18.2 Such acknowledgment shall be treated as a legally binding consent equivalent to a physical signature.
19.1 This Policy adheres to relevant provisions of:
19.2 Any interpretation shall be governed strictly by these laws.
20.1 Vishakarex liability, if any, shall be limited to the total fee amount actually received for the specific course.
20.2 The Company shall not be responsible for consequential or incidental losses such as loss of income, opportunity, or employment.
21.1 All payment data and transaction details shall be treated as confidential.
21.2 The Company employs industry-standard encryption and does not store complete financial credentials.
22.1 In case of unavoidable events (natural disasters, government orders, epidemics, etc.), Vishakarex shall be deemed to have discharged its obligations if it offers reasonable alternatives or deferment.
22.2 No refund shall be payable for force-majeure-related disruptions.
23.1 This Policy shall be governed by and construed in accordance with the laws of India.
23.2 Any dispute shall be subject exclusively to the jurisdiction of competent courts in Chennai, Tamil Nadu.
23.3 Parties shall attempt amicable settlement through internal discussion or mediation before approaching courts.
24.1 Vishakarex reserves the right to update this Policy from time to time.
24.2 Revised versions shall take immediate effect upon publication on the official website.
By enrolling in a Vishakarex course, the Participant affirms that they:
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